Reports to the Director of Sales (DOS)
The Account Executive, Tour and Travel is responsible for developing, implementing, and successfully executing new sales plans and programs to promote The San Francisco Peninsula (SFP) as a preferred destination for international and domestic Tour & Travel groups, including, but not limited to, international and domestic associations, corporations, tour operators, travel agents, wholesalers, bus tour operators, and airlines, as well as the leisure market.
Essential Functions
Essential responsibilities and duties may include but are not limited to the following:
· Create and implement a sales plan and achieve annual sales goals focusing on the key markets for International and Domestic Tour and Travel (T&T) segments and local Individual Business Travel.
· Serve as main Sales liaison for hotel partners with less than 5,000 square feet of meeting space. Conduct frequent site visits and align business goal reviews with General Managers and local Sales Managers. Provide general Sales & Marketing support to over 100 of these hotels in our district.
· Conduct 50 quality sales prospecting calls weekly, 75% of which will be directed to new prospects. This will include telephone and email solicitation, outside sales calls, site inspections, and written communication.
· Follow up on international and domestic T&T sales leads from advertising and trade shows.
· Develop familiarization tours, fly-drive tours, etc., based on various international and domestic interests and markets.
· Develop and promote “trackable” packages and coupons utilizing member hotels and attractions.
· Schedule and conduct site tours of the district’s hospitality facilities with potential clients.
· Prepare and present written RFP proposals to site selection committees and, when appropriate, in person.
· Attend industry trade shows to solicit new and existing clients, as well as to attend professional education sessions.
· Maintain membership in industry-related international or Tour & Travel organizations and attend relevant meetings or networking events.
· Establish and maintain cooperative, positive relationships with hotels, community venues, and other DMO partners.
· Assist the DOS in preparing the annual business plan and budget and participate in sales and staff meetings.
· Submit weekly reports on goals and sales efforts to DOS.
· Manage special projects that may be assigned by DOS.
(Responsibilities are subject to review and change as needed)
Qualifications
· Three to five years of sales experience with a tourism district, hotel convention center, or hospitality-related organization with a proven track record of success.
· Established reputation and knowledge of international markets and the Tour & Travel segment.
· Experience in active participation in recognized convention industry meetings and trade shows.
· History of the highest level of integrity and discretion in past positions
· Must possess excellent oral and written communication skills, public speaking skills a plus.
· Ability to travel locally at least 50% of the time to partners when in market and domestically 20% and internationally 10%
· Provide own reliable transportation.
· Strong computer and CRM skills, MS 365, Web based technologies: Knowland, CVENT, Slack, Zoom, Teams.
· Enthusiastic team player and leader.
· Positive attitude toward the position and belief in The San Francisco Peninsula as a premier destination in the world.
The Tour and Travel Sales Manager is an exempt at-will employee of the San Mateo County/ Silicon Valley Convention and Visitors Bureau (dba The San Francisco Peninsula) according to the Fair Labor Standards Act.
The normal and customary business hours are Monday through Thursday, 8:30 am to 5:00 pm, Friday, 8:30 am to 4:00 pm, and when necessary, evenings and weekend work may be required. Remote work is currently available on Mondays and Fridays when schedule allows.
The San Francisco Peninsula is an equal opportunity employer with an organizational commitment to diversity and inclusion. In that spirit, we welcome all qualified individuals without regard to race, religion, color, sex, ancestry, gender, gender identity, sexual orientation, age, marital status, disability, national origin, medical condition, U.S. veteran/military status, pregnancy, or reasonable accommodation.
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