Ultimate Staffing is actively seeking a dedicated French speaking Call Center Agent to join a client's team in Georgia. This role is perfect for someone who enjoys interacting with customers and providing exceptional service. The position offers a friendly and supportive work environment. Must speak fluent French !
Responsibilities:
* Making outbound calls to customers in Canada and conducting surveys.
* Maintain accurate and up-to-date customer records in the company database.
* Work collaboratively with team members to ensure seamless operations in the call center.
* Adapt to various customer situations and provide appropriate solutions.
* Ensure all customer interactions comply with company standards and policies.
* Provide feedback on customer interactions to help improve the overall customer service process.
* Maintain a professional, patient, and polite demeanor when interacting with customers.
Requirements:
* Must speak fluent French
Previous experience in a call center environment is preferred.
* Strong communication and interpersonal skills.
* Ability to handle high call volumes and work efficiently under pressure.
* Proficiency in using computer systems and databases.
* Problem-solving skills and ability to adapt to changing situations
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
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