Key Responsibilities:
1. Partner Support:
• Serve as the primary point of contact for AMD partners using the AMD Partner Network Portal WW.
• Provide ongoing support and guidance to partners, resolving any technical or operational issues related to the portal.
• Assist partners in navigating the portal, accessing resources, administering their teams, and utilizing available tools.
2. Partner Onboarding and Training:
• Facilitate the onboarding process for new partners, ensuring they understand how to access and leverage the Partner Network Portal effectively.
• Conduct training sessions (both one-on-one and group webinars) for partners and AMD BDEs on new portal features and program updates.
3. Program Development and Rollout:
• Assist in the development and launch of AMD’s new partner incentive program/platform, including gathering partner feedback and ensuring smooth implementation.
• Participate in the preparation and execution of the 2025 program rollout, working closely with internal teams to align with program requirements.
4. Collaboration and Communication:
• Collaborate with internal teams (Marketing, Sales, Product) to ensure seamless communication of new programs and portal updates to partners.
• Liaise with vendor's technical teams to address any issues or improvements related to the portal.
5. Portal Optimization:
• Continuously monitor partner interactions and feedback to identify areas for portal improvements.
• Work with cross-functional teams to implement updates and enhance the user experience for partners.
• Localization
6. Reporting and Analytics:
• Track partner engagement metrics within the portal and report on usage trends.
• Provide insights and recommendations based on data to improve partner satisfaction and portal performance.
Required Skills & Experience:
• Partner Relationship Management (PRM): Experience with PRM systems (preferred but not required), assisting partners through digital platforms.
• Channel Experience: Understanding of channel sales, partner ecosystems, or distribution models (a plus).
• Technical Aptitude: Ability to quickly learn and navigate the AMD Partner Network Portal, with basic troubleshooting skills and knowledge of SaaS platforms.
• Communication Skills: Excellent verbal and written communication skills, with the ability to converse with a diverse range of AMD partners.
• Customer Service: Experience providing high-quality customer or partner support, with strong problem-solving abilities.
• Regional Expertise: Familiarity with the EMEA region's market dynamics, cultural nuances, and business practices (a plus).
• Training & Onboarding: Experience in delivering training sessions (via webinars or in person) to partners or clients.
• Project Management: Ability to manage multiple tasks simultaneously, with a focus on detail-oriented execution and timely delivery.
• Languages: Fluency in English is required; additional EMEA languages are a plus
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