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Business Analyst job at Managed Staffing, Inc. Austin, TX, US - mintshub.com

Business Analyst Job at Managed Staffing, Inc., Austin, TX

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  • Managed Staffing, Inc.
  • Austin, TX

Job Description

Key Responsibilities:

1. Partner Support:

• Serve as the primary point of contact for AMD partners using the AMD Partner Network Portal WW.

• Provide ongoing support and guidance to partners, resolving any technical or operational issues related to the portal.

• Assist partners in navigating the portal, accessing resources, administering their teams, and utilizing available tools.

2. Partner Onboarding and Training:

• Facilitate the onboarding process for new partners, ensuring they understand how to access and leverage the Partner Network Portal effectively.

• Conduct training sessions (both one-on-one and group webinars) for partners and AMD BDEs on new portal features and program updates.

3. Program Development and Rollout:

• Assist in the development and launch of AMD’s new partner incentive program/platform, including gathering partner feedback and ensuring smooth implementation.

• Participate in the preparation and execution of the 2025 program rollout, working closely with internal teams to align with program requirements.

4. Collaboration and Communication:

• Collaborate with internal teams (Marketing, Sales, Product) to ensure seamless communication of new programs and portal updates to partners.

• Liaise with vendor's technical teams to address any issues or improvements related to the portal.

5. Portal Optimization:

• Continuously monitor partner interactions and feedback to identify areas for portal improvements.

• Work with cross-functional teams to implement updates and enhance the user experience for partners.

• Localization

6. Reporting and Analytics:

• Track partner engagement metrics within the portal and report on usage trends.

• Provide insights and recommendations based on data to improve partner satisfaction and portal performance.

Required Skills & Experience:

• Partner Relationship Management (PRM): Experience with PRM systems (preferred but not required), assisting partners through digital platforms.

• Channel Experience: Understanding of channel sales, partner ecosystems, or distribution models (a plus).

• Technical Aptitude: Ability to quickly learn and navigate the AMD Partner Network Portal, with basic troubleshooting skills and knowledge of SaaS platforms.

• Communication Skills: Excellent verbal and written communication skills, with the ability to converse with a diverse range of AMD partners.

• Customer Service: Experience providing high-quality customer or partner support, with strong problem-solving abilities.

• Regional Expertise: Familiarity with the EMEA region's market dynamics, cultural nuances, and business practices (a plus).

• Training & Onboarding: Experience in delivering training sessions (via webinars or in person) to partners or clients.

• Project Management: Ability to manage multiple tasks simultaneously, with a focus on detail-oriented execution and timely delivery.

• Languages: Fluency in English is required; additional EMEA languages are a plus

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