Manager, Sales and Customer Service
Newark, DE, United States
Full time Schedule
$56,175-$93,870
Annually*
* based on job, location, and schedule
Job Description
Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy’s standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy’s fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
Skills You Will Need
Leadership and Team Building : Ability to build, lead, and motivate a productive, enthusiastic team.
Customer Service Excellence : Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.
Sales and Performance Management : Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency.
Analytical Skills : Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies.
Operational Management : Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
Cross-functional Support : Capability to support other operational areas such as OMNI, Style, and Asset Protection.
Talent Development : Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent.
Conflict Resolution : Effective in addressing complaints and resolving problems with colleagues.
Communication Skills : Consistently clear and effective communicator, writer, and presenter.
Technical Proficiency : Strong skills in Microsoft suite, computers, and handheld devices.
Who You Are
What We Can Offer You
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.
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Job Info
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