marsbet basiskele escort big bass bonanza sugar rush oyna gates of olympus marsbahis adresi
Call Center Representative job at Brock & Scott, PLLC Winston Salem, NC, US - mintshub.com

Call Center Representative Job at Brock & Scott, PLLC, Winston Salem, NC

N2FncHJmS1FRZzljS2t5NTVkZlVQRkFpZmc9PQ==
  • Brock & Scott, PLLC
  • Winston Salem, NC

Job Description

Primary Purpose:

The Default Service Representative is responsible for inbound customer service inquiries received from internal and external callers along with maintaining and growing a relationship between our clients and their customers.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Take ownership of any inquiry, issue or concern the caller may have and determines appropriate course of action.
  • Answer inbound calls and fields questions pertinent to a file and determine appropriate course of action.
  • Initial point of contact after the sale of the property includes but is not limited to recognizing exposure and asking the appropriate, probing questions to best assist the caller.
  • Document specific details of every call interaction within our CRM system, excellent phone etiquette, dedication to customer service, and strong problem-solving abilities a must.
  • Answer all calls with the ability to de-escalating the call where appropriate and providing solutions that leave the caller with a clear understanding of their options.
  • Access CRM details to determine extenuating circumstances including but not limited to providing information and explanation as to the status of the file.
  • Handle most situations independent of a supervisor with ability to resolve conflicts and empathize with customers.
  • Provide superior service while showing empathy.
  • Share feedback when training opportunities are identified.
  • Promote teamwork through consistency, reliability, and group cohesiveness.
  • Communicate effectively through oral and written communication.
  • Consider process improvements on a continuous basis and shares opportunities with Leadership.
  • Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality.

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • Must possess effective verbal and written communication skills along with a highly developed sense of integrity.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Must possess proficiency in ability to type while speaking to customers.
  • Ability to work independently as well as in a team environment.
  • Ability to successfully complete client requirements testing.
  • Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns.
  • Ability to adapt to new situations and learn quickly.
  • High level of flexibility in a constantly changing environment
  • Ability to multi-task and manage several systems daily.
  • Ability to make decisions quickly by balancing company guidelines and customer needs.
  • High degree of dependability, motivation, and flexibility
  • Must comply with Brock and Scott Confidentiality Agreement
  • Has “thick skin” and can handle complaints and unpleasant customers.

Desired Skills:

  • Ability to type a minimum of 45-50 words per minute.
  • Previous experience in legal, insurance or banking industry preferred.
  • Previous call center experience required.
  • Some College
  • Bilingual a plus

Job Tags

Similar Jobs

Fenix Pest Control

Summer Sales/Marketing Internship - Housing Included Job at Fenix Pest Control

 ...and pursue new sales opportunities through various channels. Develop and maintain strong relationships with clients to ensure...  ...Fenix promotes from within. 100% of management began their career as an intern. Promotions can take place as early as year two.... 

Boston Speech Therapy

Portuguese Speaking SLP 2025 Job at Boston Speech Therapy

 ...Boston Speech, a woman and speech therapist-owned company, is currently seeking a Bilingual Portuguese speaking Speech Language Pathologist to partake in evaluations. In this role, you will perform cognitive and academic testing on students. This position is focused... 

Get It - Finance

Part-time Bookkeeper - Quickbooks - Remote Job at Get It - Finance

 ...are looking for a detail-oriented and self-motivated Part-Time Bookkeeper to support a small business. This is a flexible, remote-...  ...progress. Required Skills & Qualifications: - Expertise in QuickBooks Online (certification preferred but not required). - Strong... 

Hengli Global Industries LLC

Business Development Manager Job at Hengli Global Industries LLC

 ...with custom features and best-in-class customer services. Details: Job Type:Full-time Pay:$50,000.00 - $70,000.00 per...  ...Global Industries is looking for highly proactive and dynamic sales managers for the North America sales team. All managers will share... 

Nicholas Vincent

Design Assistant Intern Job at Nicholas Vincent

 ...About Nicholas Vincent Design Nicholas Vincent, Inc. is a boutique high-end residential interior design studio in San Francisco. We are seeking a highly motivated Design Assistant Intern to join our rapidly growing firm. In-studio applicants only. About the Role... 

marsbet basiskele escort big bass bonanza sugar rush oyna gates of olympus marsbahis adresi