Role Summary:
Come join an innovative leader in the healthcare industry based in Boca Raton, FL is seeking contact center Customer Service Representatives who have excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The qualified candidate will professionally assist with membership inquiries and service requests and provide accurate and timely information to members, affiliated Physicians/Staff, and internal teams.
Essential Duties and Responsibilities:
• Assists members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. Researches and resolves member issues and develops appropriate solutions.
• Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
• Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks. Accurately documents all phone calls and activities in the member’s record.
• Provides information to Members and Doctor’s offices to assist with reimbursement inquiries.
• Assists members/physicians with general website and App support.
Education / Experience / Knowledge:
High school diploma or general education degree (GED); An Associate degree is desirable, but not required. Minimum of one year of related experience and/or training, which may include prior customer service in a call center environment, or business / administrative experience.
Required skills include:
• Must possess strong communication skills and be articulate and concise. Speaks clearly, using appropriate grammar and word choice.
• Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.
• Ability to establish priorities, work independently, and manage objectives with little supervision.
• Types with speed and accuracy, proficiency with Microsoft Office Suite and knowledge of modern office procedures.
• Prior experience with various call center solutions a plus.
...best work. The position of Corporate Counsel will represent SCA Health and its affiliates in a variety of legal matters. This candidate will be remote or hybrid preferably in the area of either Birmingham, Alabama or Pasadena, California. The candidate will...
...Position Summary The CEO serves as the chief executive and administrative officer of the Chamber of Commerce, responsible for the overall leadership, strategic direction, and management of the organization. This role emphasizes driving economic development initiatives...
Ambassador Retail is hiring a local independent apparel merchandiser to provide part-time brand support for apparel and accessory brands in department stores located in Ala Moana Ambassador Retail is looking for fashionable, passionate and energetic Retail Visual Merchandisers...
...About Us: Mojo Coffee House is a well-established coffee destination in New Orleans, with... .... We are now looking for an enthusiastic Barista to join our team. Job Description:... ...# Maintain Cleanliness: Keep the coffee shop and work area clean and organized, including...
...Clinical Director of Women's Health Services: TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate... ..., quality improvement programming and reporting, as well as business administratvie leadership duties which include...