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Customer Service Assistant, Freight job at Alchemy Global Talent Solutions Long Beach, CA, US - mintshub.com

Customer Service Assistant, Freight Job at Alchemy Global Talent Solutions, Long Beach, CA

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  • Alchemy Global Talent Solutions
  • Long Beach, CA

Job Description

A Logistics organisation in Long Beach, CA are looking for an Import Customer Service Assistant to join their team.

Responsibilities;

  • Providing customer service for the Import customers
  • Responsible for handling all customer service queries
  • Organising follow up phone calls
  • Tracing cargo information
  • Be the main point of contact for all customers
  • Responsible for keying orders into the system
  • Ensuring import cargo is delivered on time
  • Dispatch delivery arrangement upon cargo/container arrival
  • Prepare the shipping file for billing
  • Prepare documentation for ocean carriers
  • Assist with project cargo activities
  • Process all orders
  • Examine bills of lading documents

Skills Required;

  • Customer service experience in a Logistics industry
  • Proficient in Microsoft Office
  • SAP experience is desirable
  • Excellent written and verbal communication skills
  • Experience processing orders
  • Experience working within logistics

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