JOB TITLE: Customer Service Associate – Wholesale Ecommerce
DEPARTMENT: Customer Operations
REPORTS TO TITLE: Manager, Customer Operations
SCOPE OF POSITION
Provide comprehensive customer service for Lenox Wholesale ecommerce clients, dedicated to Amazon.
BASIC FUNCTIONS
This role involves delivering exceptional customer service for Lenox Wholesale ecommerce accounts, specifically Amazon. The responsibilities include collaborating with Wholesale Customers, Sales, Distribution, and Customer Operations to process and verify orders while addressing any issues that arise. Additionally, the position entails handling customer inquiries related to shipping, pricing, order status, and resolving complaints or problems effectively.
RESPONSIBILITIES
MUST REQUIREMENTS
A high school diploma or equivalent is required.
3-5 years of wholesale customer service experience, preferably in the ecommerce channel.
Exceptional verbal and written communication skills, with mastery of the English language.
Strong proficiency in computer skills, specializing in MS Excel, MS Word and Outlook
A professional and pleasant telephone demeanor, with experience in speaking with customers over the phone.
Detail oriented with data entry experience and the ability to navigate the internet and intranet.
Ability to multitask and learn various internal systems quickly with excellent follow through
Strategic thinking with the ability to identify, analyze and solve problems independently.
Adaptability, being able to adjust to different situations and communication styles.
Strong team player with a proven ability to work effectively in a group setting.
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