Job Description

Customer Service Representative

Responsibilities:

• Provide outstanding customer service by addressing inquiries, resolving concerns, and explaining policy details.
• Assist clients with policy updates, claims processing, and general insurance-related questions.
• Maintain accurate records and document client interactions.
• Work closely with team members and other departments to ensure seamless service.
• Stay informed on insurance products, services, and industry trends to better assist clients.

Requirements:

• Licensing: Must hold a Property & Casualty (P&C) Insurance License or a General Lines Insurance License.
• Experience: At least 5 years of experience in sales and the insurance industry.
• Bilingual: Fluency in English and Spanish is a plus.
• Technical Skills: Familiarity with EZLynx or similar insurance software is preferred.
• Communication: Strong verbal and written communication skills, with a focus on exceptional customer service.
• Team-Oriented: Ability to work collaboratively in a fast-paced environment.
• Detail-Oriented: Highly organized, able to multitask effectively, and ensure accuracy in all client interactions.

Who You Are:

• Excellent communicator with a strong customer-focused approach.
• Detail-oriented and able to manage multiple tasks efficiently.
• Positive, proactive, and solutions-driven mindset.
• Experience in customer service preferred (insurance experience is a plus).
• A team player who enjoys contributing to a positive and supportive workplace.

If you?re ready to join a team that values service, integrity, and growth, apply today!


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Interested candidates please send resume in Word format Please reference job code 134113 when responding to this ad.

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