Hi,
Hope you are doing well.
I have an immediate requirement, please let me know if you are interested with this role .
Job Title : Desktop Support Engineer
Location : Pineville, LA 71360
Mode : Contract
JD :
· Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
· Use diagnostic tools to troubleshoot problems associated with network
· Connectivity, and workstation hardware/software
· Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
· Installing Printer drivers, IP Printing/Cloud Printing
· OneDrive Setup and migrations w/ OneNote Cloud Sharing
· Attempt Data Recovery on failed systems
· Troubleshoot Encryption issues
· Troubleshoot Password issues
· Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365
· Windows LAN / WAN connectivity troubleshooting
· Ready and assist with video conferencing equipment
· Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
· Take ownership and responsibility of queries, issues and problems assigned to
· the Desktop Support Engineers
· Escalate issues and involve experts wherever required in order to resolve issues
· as quickly as possible.
· Ability to maintain composure with challenging customers
· Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
· Setup and troubleshoot
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Thank you,
Deepak Singh
Email: deepak.singh@raasinfotek.com
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