Job Description

Join Fusion as a Deskside Analyst and be part of a dynamic team dedicated to delivering exceptional service that helps others do their best work! If you’re someone who enjoys problem-solving, interacting with people, and staying on top of the latest tech, this is the role for you. You’ll play a key part in providing high-quality deskside services that ensure our team members are always equipped to tackle their tasks with ease. (NO THIRD PARTIES OR OUT OF STATES CANDIDATES)

Key Responsibilities:

• Manage and maintain service tickets, ensuring timely updates and resolutions.
• Acknowledge and troubleshoot issues within 15 minutes, providing phone or on-site support as needed.
• Stay on top of your ticket queue, ensuring no issue goes unaddressed for too long.
• Document issues, resolutions, and next steps clearly in the service tickets.
• Support Team Members with a range of hardware and software issues, from troubleshooting network peripherals to basic printer repairs.
• Engage in technical training to boost your skillset, including certifications.
• Assist with hardware installations and provide recommendations for software/hardware improvements.
• Ensure safety and keep consistent attendance.

Minimum Qualifications:

• 21 years of age and authorized to work in the United States.
• High school diploma or equivalent (AA or AS degree and A+ certification are a plus).
• At least 3 years of prior experience in PC service and support.
• Strong proficiency with Microsoft Office, Windows, and related software/hardware systems.
• Ability to troubleshoot Wi-Fi and wireless issues.
• Must be able to work varied shifts, including nights, weekends, and holidays.
• A passion for helping others, problem-solving, and working in a fast-paced environment.

Physical Requirements:

• Ability to navigate all areas of the property and work in a variety of conditions.
• Comfortable standing, bending, kneeling, and walking for extended periods.
• Ability to handle a fast-paced, ever-changing environment while maintaining focus.

Fusion is all about providing exceptional service—and we’re looking for a Deskside Analyst who’s ready to step in and help our team thrive! Apply now and take the next step in your career.

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