Job Description

Infrastructure Engineer

Location: Moline, IL Onsite

Duration: 12 Months On W2 Contract

Job Description:

To provide onsite deskside Tier 2 support by performing the following duties:

Key Responsibilities:

• Perform and monitor standard processes or operations that are consistent and highly stable. Typical examples: Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Document recording and distribution of information. Regular interaction with external contacts. Typical examples: Updating assets in Asset Center, following KB articles for problem resolution, and adhering to unit-specific processes.
• Ensure effective email communication and maintain basic documents/records. Typical examples: Contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance, or other service records, and handling standard facilities administration requests.
• Recognize and resolve problems with supported processes or operations using pre-established and documented solutions. Report issues falling outside the scope of established procedures.
• Maintain equipment, supplies, and data supporting processes or operations. Typical examples: Scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Apply technical knowledge in supporting processes or operations. Typical examples: Understanding basic printer operations to replace toner and pickup rollers, troubleshooting end-user tickets by following KB articles.

Job Requirements:

• Knowledge of computing and networking concepts and fundamentals.
• Proficiency in standard desktop applications such as Microsoft Office and internet/intranet functions.
• Understanding of computer security policies and general computer security concepts.
• 1 year or more of IT experience preferred, but recent college graduates will be considered.

Educational Requirements:

• Degree in an Information Technology discipline or equivalent experience.
• High school or secondary diploma or equivalent.

Additional Information:

• This is a First Shift, ONSITE position.
• Occasional OT/weekend/on-call work may be required.
• Driving to other Quad City area locations may be necessary for additional support coverage.

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