Job Description

The Digital Product Owner will assume, but not be limited to, the following responsibilities:

• Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
• Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal team members or department operations.
• Reviews processes and recommends improvements and efficiencies to continuously improve processes and the member experience.
• Works with cross functional teams to implement products and services that improve the member digital experience.
• Directs and champions the Digital Experience to ensure alignment with organizational strategic objectives and annual goal achievement.
• Identifies, centralizes, and accumulates vital data for use in analysis, trending, personalization and predictive analytics.
• Fosters and maintains a high-performance environment and culture to value members and each other, work as a team, constantly improve, and uphold
• Encourages team members to be accountable for delivering results and communicating effectively across all levels of the organization.

The successful candidate will possess the following education, knowledge and skillsets :

• An associate degree in Information Technology/Systems, Business Administration or equivalent work experience required. Bachelor's degree preferred.
• A minimum of 2 to 5 years of work-related experience in a full-service financial institution or experience in a related position in a related field.
• At least one (1) year of work experience in project management and Software Development Life Cycle including analysis, development, testing, deployment, and maintenance.
• Excellent project and time management skills with ability to lead multiple projects, tasks and priorities; meeting established timeframes, strategies, and tactics.
• In-depth knowledge of Credit Union regulations, products and services, procedures and guidelines, and field of membership requirements.
• 2-4 years of previous Digital Banking vendor solution platform experience and management such as NCR/Candescent, Lumin Digital, Alkami, Q2, Banno, and other credit union industry specific solutions.

We provide competitive compensation and benefits package that includes:

• Health, dental, and vision plans
• 401(k) plan
• Life insurance
• Paid Time Off (PTO) Plan
• Paid holidays

*Position is hybrid.

EOE

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