Job Description

The Fire Service Technician will be responsible for service, repairs, troubleshooting, and inspections of security and fire systems.

• Travel to commercial client sites to service, repair, troubleshoot, and detect fire, access control equipment, and IP based video security systems.
• Systems include, electrified and non-electrified locks, card readers, ancillary door devices, IP and analog cameras, head-end video recording devices, wired and wireless systems and intercom systems
• Troubleshoot system installations in such a manner as to identify issues and to apply the most effective and efficient resolution consistent with company installation standards; identify and repair physical security systems as required to ensure operability and compliance with any applicable building code
• Apply all necessary documentation for tracking of service-related issues
• Demonstrate knowledge and skill in the safe use of hand and power tools, analog/digital test equipment and CCTV testing devices
• Demonstrate proficiency in reading and understanding electrical schematics, CAD drawings and related documents for their use in low voltage applications
• Establish and maintain effective working relationships with both internal and external customers
• Provide phone and on-line remote diagnostic support
• Perform other duties as assigned by Service and Operations team

QUALIFICATIONS (MUST HAVE):

• High School Degree, Vocational School or equivalent required
• Minimum of two (2) or more years of field experience
• FAST license
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once hired
• Understanding of Windows operating systems and overall IT network topology
• Good communication skills for effective interaction with internal & external customers
• Available for scheduled “on-call” duties to respond to emergency service calls
• Strong troubleshooting skills, mechanical and electronics aptitude

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience with Bosch, DMP, or Honeywell
• Experience with any of the following: Software House, Lenel, AMAG, S2, Brivo, Milestone, Exacq, Axis, Commend, Open Options, Notifier, Fluidmesh or ONSSI
• Basic knowledge of access control and video systems is a plus

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

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