Job Description

Schedule:

Weekdays + Weekends

Who you will be working for: The Springs Resort

The Springs Resort, located in the heart of Pagosa Springs, Colorado, is a renowned luxury destination celebrated for its 25 naturally hot therapeutic mineral pools from the deepest geothermal hot spring, The Mother Spring. Nestled alongside the San Juan River, the resort offers breathtaking views of the surrounding mountains and is an ideal retreat for relaxation and rejuvenation. Guests can indulge in world-class spa treatments, unwind in the healing waters, and experience the tranquil ambiance of this serene getaway. With a commitment to wellness and exceptional guest service, The Springs Resort provides an unforgettable experience for visitors seeking both adventure and relaxation in a stunning natural setting.

Where you will be working:

· 323 Hot Springs Blvd, Pagosa Springs, CO, 81147

· One of the best hot springs in the world.

· The world's deepest aquifer by Guinness World Records.

· Certified Great Place to Work May 2024-May 2025.

Your mission:

Should you choose to accept it…

The Springs Resort is searching for a Front Desk Agent, where you'll be the first point of contact for our guests! You'll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you're passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests' experiences.

Where you can make an impact:

• Greet and check in guests, ensuring a smooth and welcoming arrival experience.
• Manage guest check-outs and handle billing inquiries.
• Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
• Maintain accurate guest records and manage reservations through the property management system.
• Address and resolve guest complaints or concerns promptly and professionally.
• Assist with concierge services, including activity reservations and local recommendations.
• Ensure the front desk area is clean and organized at all times.
• Collaborate with housekeeping and maintenance teams to meet guest needs.
• Handle cash and credit transactions accurately.
• Participate in team meetings and training sessions to enhance service delivery

Where benefits shape a better life:

• Free rentals for ski equipment, tubes, kayaks, paddle boards, discounts on rafting and Hot Air Balloon rental discounts.
• Free professional theater tickets.
• $300 Experiential Fund (only for Full time)
• $200 housing stipend (only for full time)
• Soaking, bring up to 8 friends or family.
• Local shopping discounts.
• Food discounts, 30% on Wednesdays and 20% on other days.
• Extra income on guest shout outs.
• The ability to get hotel discounts in Texas. We own and manage hotels in Houston and San Antonio.

Why Our Team Members Build Long-Term Careers with Us: · Career Growth Opportunities· Fast-Paced Environment· Making a positive Impact on Guests· Employee Benefits and Perks· Opportunities for Training and Development
To learn more about us: · · Instagram - pagosahotsprings
If you have any questions reach out to Tom Sottek @ tsottek@pagosahotsprings.com

Education/Formal Training:

• High school diploma or equivalent required; degree in hospitality management preferred.

Experience:

• Previous experience in a front desk or customer service role preferred.
• Familiarity with property management systems is a plus.

Knowledge/Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-focused mindset with a passion for providing outstanding service.
• Ability to handle cash and process transactions accurately.
• Basic computer proficiency, including MS Office and reservation software.
• Flexibility to work shifts, including weekends and holidays.
• Must be able to travel to The Springs Resort & Spa.

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