Job Description
JOB DESCRIPTION : (Permanent position OnSite)
TrisianGlobal Consulting LLC is seeking an IT Help Desk Specialist for a fulltime permanent position (onsite). The primary responsibility of this position is to provide support analysis and development assistance for all technology that supports the daily operations.
Your primary responsibilities will include:
Troubleshooting technical support that have escalated beyond service desk.
Provide primary computer systems support for all facilities.
Provide handson experience in technical support for 100 Windowsbased PCs laptops and printers.
Install maintain and troubleshoot end user workstation hardware peripheral devices software and network hardware.
Perform onsite assistance for central IT staff to help diagnose and resolve complex computer hardware and software problems and implement corrective solutions
Respond to incoming calls service tickets and/or emails regarding problems
Accurately document and manage trouble instances in the IT trouble ticket system according to the established guidelines
Develop and maintain an inventory of all IT infrastructure components
Participation in projects implementing new technologies to support strategic initiatives
Support the development and implementation of new computer projects and new hardware installations
Work with vendors that support various technology related services (e.g. cabling thirdparty support)
If necessary liaise with thirdparty support and PC equipment vendors
Qualifications :
A Twoyear degree in Information Technology or equivalent technical certifications
Experience working in a team customer service focused environment
Strong technical problemsolving and troubleshooting skills
Knowledge of/Experience with Windows 7 and later
Knowledge of/Experience performing PC & server maintenance on hardware OS and system software
Knowledge of/Experience with Windows Server 2008 & above LINUX and UNIX
Knowledge of network infrastructure VM server setup and configuration
Required to work after hours and weekends at times
Customer Service Focus
Able to troubleshoot Issues
Problem Solving Skills
Excellent written and verbal communication skills
Supportive of Teamwork
A selfstarter & selfmotivator
Remote Work :
No
Job Tags
Permanent employment, Full time, Remote job, Weekend work,
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