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About the Position
Ratio is seeking an IT Help Desk / Support Technician. In this role, the successful candidate will be responsible for providing first-level support to end-users by troubleshooting and resolving hardware, software, and network-related issues. This role serves as the initial point of contact for IT support and aims to ensure that all employees can work effectively with minimal technical interruptions. The ideal candidate will be proactive, customer-service-oriented, and possess a strong foundation in technical troubleshooting.
Key Responsibilities
Technical Support and Troubleshooting
User Assistance and Training
System and Network Support
System Management
Asset and Inventory Management
Documentation and Process Improvement
Qualifications and Requirements
Preferred Skills and Attributes :
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