Job Description

About Us

R Squared Sales and Logistics LLC is a high-growth tableware business whose success relies on world-class logistics, international shipping networks, and consistent quality control, earning us trust and continued orders from national retailers. We have forged a reputation as a rising force in the national ceramics industry, supplying stores with in-demand designs and eco-forward approaches to houseware. We value long-term growth and investment in employees, as well as diverse backgrounds and perspectives.

The Opportunity

We are seeking an Order Manager – Logistics/Shipping to join our full-time, on-site operations in Olyphant, PA. In this pivotal role, you will oversee all aspects of order entry and fulfillment using our digital systems, ensuring our high standards in quality control and seamless operations between our NJ office and PA warehouse. You will play a key role in the smooth flow of goods and information—from coordinating domestic shipments to liaising with our manufacturing partners overseas—while providing exceptional service to our customers. This is an excellent opportunity for a detail-oriented, smart, and analytical individual passionate about logistics, ready to earn deep structural understanding into business operations and build a long-term career in a dynamic, high-growth environment.

Order Processing & Documentation

· Enters orders using our software and manages digital tools; generates essential shipping documents such as labels, price stickers, pallet tags, bills of lading, and invoices.

· Prepares, reviews, and ensures accuracy of shipping documents—including invoices, packing lists, and customs paperwork—to comply with regulations; monitor a digital calendar to track incoming and outgoing orders.

Responsive Communication & Logistics Coordination

· Serves as the primary communication bridge between our NJ office and the PA warehouse; uses Google Chat, email, and phone calls to ensure timely and accurate order processing.

· Coordinates domestic shipments and works closely with manufacturing partners overseas to plan, schedule, and track shipments.

· Provides customers with updates on order status and shipping schedules while addressing inquiries promptly.

Quality Control & Process Improvement

· Monitors inventory levels, reconciles discrepancies, and assists in optimizing stock levels; addresses chargebacks and manages quality control proactively.

· Identifies opportunities to streamline logistics processes, reduce costs, and enhance overall operational efficiency.

Experience & Qualifications

2+ years’ experience in order entry, quality control, administrative support, or related fields, with a track record of supervising teams and overseeing operational processes. Proven performance in fast-paced, high-volume environments, with hands-on experience in process improvement and systems-driven operations. Experience in logistics or supply chain management, particularly within dynamic industries, will be considered a strong asset.

Essential Skills & Competencies

• Attention to Detail: Meticulous and detail-oriented, ensuring accuracy and consistency in all tasks.

• Analytical & Problem-Solving: Excellent analytical, troubleshooting, organizational, and planning skills; demonstrates the ability to identify issues, develop effective solutions, and exercise independent, sound judgment.

• Communication: Effective interpersonal and communication skills, both verbally and in writing, ensuring clear and professional correspondence across teams and with external partners.

• Work Under Pressure: Ability to organize and prioritize work, handle multiple projects and shifting priorities, and perform well under pressure in a demanding environment.

• Technical Proficiency: Strong computer skills, including proficiency in Outlook, Word, G-Suite, Excel, and other digital tools, with the ability to quickly learn new software; proven ability to navigate various electronic inventory databases and manage complex, time-sensitive systems.

• Discretion & Confidentiality: Proven capability to handle sensitive matters and maintain confidentiality.

• Team & Independent Work: Ability to work well both independently and as part of a team, with a collaborative spirit and a strong commitment to shared success.

• Proactive & Adaptable: Driven, quick to adapt to new challenges, and committed to continuous learning and career growth in a high-growth company.

• Resilience: Maintains composure in a fast-paced, evolving work environment and is capable of effectively managing stress while meeting tight deadlines.

• Fluency in Spanish is a plus.

Compensation & Perks:

• Salary Range: $55,000 - $70,000 per year (depending on experience).
• Career Growth:
• Join a company with a proven record of long-term employee development.
• Benefit from direct mentorship by industry veterans and access to comprehensive on-the-job training.
• Culture:
• Experience a work environment where every team member is valued, and long-term commitment is the norm.

How to Apply:

Interested candidates should submit their resume. We are hiring immediately! Candidates available to start as soon as possible are highly encouraged to apply. Interviews will be scheduled on a rolling basis. Cover letter (optional) can further explain your qualifications and interest in the role.

For questions, please contact Barbara Polina at barbara@diamondw.org

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