Job Description

Summary: The Director of Operations oversees all fulfillment activities from planning the seasonal schedule of production to shipment of goods. Develops policies and procedures to ensure staff carry out daily operations efficiently and effectively and to ensure compliance with company objectives, systems, and established regulations. With other management, leads the development and adoption of new systems and practices to improve business operations. Coordinates activities with other departments and Shipper-partners in pursuit of company goals and fosters an environment of trust and respectful behavior. Acts as the liaison with shipper partners, working to help them maintain packing efficiencies while still meeting customer service demands, and providing a high level of customer service to all parties.

Supervisory Responsibilities:

• Provide essential feedback as to your direct report’s performance; provide compensation recommendations.
• Assign, direct, and supervise staff members in accordance with company policies and objectives. Ensure supervised managers follow company policies in employment matters.
• Ensure proper staffing and scheduling to meet business needs.
• As a member of the Management Team, drive Chelan Fresh Culture: Cultivate trust and an environment that offers the opportunity for all employees to contribute to the full extent of their abilities, with growth limited only by their initiative.
• Reinforce the Company Goals and possess a good understanding of company policies, procedures, and strategic objectives. Implement and communicate them as necessary.
• Maintain and resolve conflicts in a positive and constructive manner.
• Develop staff capabilities through job training, cross-training, and team interactions.

Master Planning:

• Develop and publish the Annual Marketing Plan matching sales and production to maximize the value of the fruit crops.
• Coordinate input from Shipper-partners, Sales Management, historical activity, and experience to develop the annual plan.
• Publish the plan and track actual performance versus target for both sales and production.
• Align daily and weekly production activities to the annual plan.
• During the season, adjust the plan for new information as needed. Realign sales and production activities to meet revised targets.

Operational Oversight:

Sets policies and procedures and directs staff members in accordance with company objectives and systems, and monitors results for the following areas:

• Production activities including the delivery of daily production schedule to production facilities, meeting allocation targets, optimizing inventory value, setting inventory thresholds, and maintaining the packaging catalogue.
• Logistics (Internal) including daily appointment scheduling, daily transfers, and daily purchase order processing.
• Quality Assurance including daily inspection quotas, good delivery rates to customer and other areas of special focus as needed.
• Food Safety Compliance, with the Sustainability and Social Responsibility Manager, ensure clean-break standards are observed in accordance with established board policies, the Recall Crisis Plan Manual is maintained with annual updates and regular staff training, food Safety concerns or complaints are properly escalated.
• Serve as Key Contact point concerning all aspects of Production, Logistics and QA for all other matters as required, including onboarding new warehouse operations, new Software development, travel to shows or customers, continuing education courses to broaden knowledge and find new ways to improve policies and procedures, and other special projects as need.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on extensive experience and judgment to plan and accomplish goals.
• Possess advanced knowledge of computer systems.
• Exercise analytical skills for problem solving.
• Work with, understand, and evaluate technical information related to the job.
• Good attendance and available to work flexible hours.

EDUCATION/EXPERIENCE

• 4-year college degree in Business Administration preferred
• 8-years’ experience in field
• Previous management experience required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, and depth perception. Minimal to light physical effort is generally required in performing duties in an office environment. This position requires the ability to operate a computer keyboard and standard office equipment at efficient speed.

Compensation Range: Wages start at $115,000 up to $165,000 annually, based upon experience. This position is a Full-time Exempt position. 

Available Benefits: The Employee (and their families) are eligible for medical, dental, vision, and basic life insurance.

Additional Benefits Include:

• 401K-Company Match available
• Eligible for the Company Bonus
• 80 PTO Hours per year
• 2 Floating Holidays per year
• 6 Paid Holidays per year

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