ROLE AND RESPONSIBILITIES
- Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices
- Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs
- Uses discretion to approve or deny what work will be completed
- Provides drivers with options to use for maintenance of break downs while on the road
- Keeps interfacing departments abreast of ongoing situation in timely manner
- Functions as liaison between driver and repair shop of driver’s choice
- Maintains honest and open dialog with the driver at all times
- Utilizes software database to locate shops that can handle the particular problem at hand
- Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done
- Continually updates interfacing departments and drivers of progress/time frame
- Processes payment for services rendered through com check or accounts payable
- Ensures all records and invoices are scanned into software
- Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.
- Any other duties as may be assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- High School Diploma or equivalent.
- Previous maintenance and/or customer service experience preferred.
- Knowledge of trucking industry a plus.
- Knowledge of equipment and breakdown/repairs a plus.
PREFERRED SKILLS
- Must be customer oriented.
- Must have excellent communication skills.
- Must be able to work in fast paced environment.
- This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.
PIb3d8641ea9ba-30492-34753950
...Portfolio Required (include examples of hand drawings) NCIDQ, ASID or IIDA preferred Commercial Design experience Required (non-residential) Hospitality or Food Service experience preferred Able to work in Ephrata PA In the role of Interior Designer, you...
...Grease and Lube Laboratory Technician DUPONT SCHEDULE 12 Hours Shifts (6-6) RESPONSIBILITIES... ...Focus Performs calibrations of lab instrumentation. Alternately, or in conjunction... ...benefit plans including medical, dental, vision, telemedicine, term life, whole life...
Overview: Oakwood Springs, part of Lifepoint Behavioral Health, nationally known healthcare organization with diversified delivery network with facilities from coast to coast, seeks passionate, patient-centric, and goal-oriented team members to join our team. We specialize...
...Therapist Home Health 13 weeks with option to extend Part time 20-25 hours per week Columbia area We are seeking a skilled... ...make a difference in the lives of patients, we encourage you to apply. Employment Type: Temporary Salary: $ 55.00 60.00 Per Hour
Welcome to the role of Convenience Store Attendant! As a Convenience Store Attendant, you will be the face of our store and an important member of our customer service team. You will be responsible for providing an outstanding customer experience for each and every one...