Job Description

Job Description and Duties

Are you looking to bring your skills to an organization that positively impacts the public? Have you been in search of a collaborative role where your research and ideas will be valued? This is your opportunity to join our team as the new Staff Services Manager!

At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the

This position’s office headquarters location is designated in Sacramento County. Travel expenses associated with commuting to the employee’s office headquarters location are not reimbursable, other than authorized transit subsidies.

NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please to access the exam bulletin.

NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment . If it is determined an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.

You will find additional information about the job in the .

Working Conditions

• This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California’s current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Special Requirements

Statement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool. Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below may not be considered.

Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically.  Where assistive tools may be used, responses within the SOQ should be your own original work.

Applicants must write in their own words and avoid plagiarism.  Failure to comply may be cause for disqualification.

The Statement of Qualifications (SOQ) is a narrative discussion of how your education, experience, skills, and training qualify you for the position. It also serves as documentation of your ability to present information clearly and concisely in writing. Your SOQ must be typed, Arial 12 pt. font, no more than two pages in length, address each desirable qualification listed on this job announcement, and address each of the items listed below.

1. Describe your professional experience developing and executing digital communications strategies. Please provide examples, explaining your strategic approach, tactics and outcomes.
2. Share an example where you created or refined a website process to address a certain issue.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• 3+ years working in digital communications, with experience in managing website content and assisting in the development of content strategy.
• Experience developing and overseeing website publishing processes, identifying key issues, crafting user stories and generating successful digital solutions.
• Experience building and supporting website strategies, including calculation and assessment of data.
• Excellent communication skills: demonstrated ability to work across internal teams and divisions to help ensure a consistent and seamless consumer journey and experience, and the ability to collaborate with a large variety of stakeholders.
• Experience with project management processes and tools, and the ability to handle multiple projects simultaneously.
• Knowledge of, and experience working with multicultural markets and media, with a focus on hard-to-reach or hard-to-convince populations and addressing cultural or linguistic barriers to access. Bilingual skills a plus.
• An understanding of California’s population and demographic landscape, with an emphasis on communities with the greatest health disparities and needs. Health insurance and health care experience preferred, but not required.

Benefits

The State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options. For more information on the benefits offered by the State of California, please click below:

Pre-Employment Requirments

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.

Per GC 100500 (f)(1)'...staff of the Exchange shall not be employed by, a consultant to, a member of the board of directors of, affiliated with, or otherwise a representative of, a carrier or other insurer, and agent or broker, a health care provider, or a health care facility or health clinic while serving on the board or on the staff of the Covered California. A member of the board or of the staff of the Exchange shall not be a member, a board member, or an employee of a trade association of carriers, health facilities, health clinics, or health care providers while serving on the board or on the staff of the Exchange.' Applicants who may fall under Government Code 100500(f)(1) will be considered ineligible for appointment with the Covered California.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Please see below for SOQ insturctions.

Job Tags

Permanent employment, Full time, Immediate start, Remote job,

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