Job Description

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Closing Manager to join our team!

This position is responsible for all aspects of residential mortgage loan closings including disbursement, and post-closing due diligence. The position is responsible for leading the closing/funding team to execute and drive defined policies and procedures related to the loan closing process. Responsibilities include preparing and sending closing documents within underwriting and credit policy guidelines, adhering to established regulations and processes, partnering with internal and external business partners, and confirming loan closings and funding amounts in partnership with Accounting & Finance. The role is accountable for ensuring closing documents are accurate and complete for proper delivery and purchase by the investor.

Additionally, this position is responsible for managing performance, fostering development, and providing mentoring to employees with the goal of evaluating talent in a continuing effort to increase the efficiency of the department. This position leads and participates in projects designed to evolve and advance the performance of the assigned functions.

What you will do:

• Lead a high-performing team of Closers and Funders through effective acquisition, onboarding, and training of talent. Manage performance and foster the development of employees
• Oversee overall functions and productivity of the Docs, Funding, Shipping, and Purchasing Departments
• Prepare closing documents in accordance with federal and state guidelines
• Resolve customer-related issues that have escalated beyond the Closer or Funder
• Partner with Underwriting and Processing to ensure best-in-class customer service levels
• Responsible and accountable for compliance across all aspects of loan closing
• Collaborate with internal partners to improve the quality and efficiency of diligence review
• Actively participate in ongoing efforts to continually improve customer service experience
• Collaborate and participate in company strategic objectives relative to Closing and Secondary Market initiatives
• Develop domain knowledge of Fay’s business to include an understanding of organizational objectives
• Maintain broad influence through ongoing development of relationships across the organization
• Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training
• Model Fay’s Values, Operating Principles, ethical standards, professionalism and code of conduct
• Perform other duties and responsibilities as assigned

What you will bring:

• Bachelor’s degree in business or related field (or equivalent combination of years of experience with High School diploma/GED) required
• 5+ years mortgage closing experience
• 2+ years leading teams
• 1+ years’ mortgage industry experience preferred
• Strong knowledge of GFE, TIL and RESPA, TRID, and state-specific requirements
• Strong verbal and written communication skills
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
• Collaborative and consultative work style; high team-orientation
• Effective management skills to include talent selection, training, coaching, and performance management
• Demonstrated ability to foster an environment of positive engagement and trust
• Open to change; agile; high learning agility
• Strong analytical skills coupled with sound judgement
• Strong problem-solving abilities
• Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values and priorities
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment; effective time management
• Self-directed; ability to proactively ask questions and surface issues/ concerns
• Professional maturity, integrity, ability to maintain confidential data and information
• Strong business acumen; strong fiscal and technical aptitude
• Strong skills in MS Word, Excel, and PowerPoint

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to . E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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